Privacy policy

Last Updated: August 15, 2026

This Privacy Policy explains how **Noxvelir** (“we”, “us”, “our”) collects, uses, stores, shares and protects your personal data when you visit, browse or place orders on our website www.Noxvelir.shop. This policy complies with the United Kingdom General Data Protection Regulation (UK‑GDPR) and the Data Protection Act 2018.

We act as the **Data Controller** for all personal information you provide to us.

This Privacy Policy applies to all visitors, account holders and customers of our website.

1. Personal Data We Collect
We collect personal information that you voluntarily submit to us, as well as certain data automatically collected when you interact with our site:

- **Order & Contact Data**: your full name, billing and delivery address, email address, phone number, order history.
- **Account Data**: username, password, saved delivery details if you create a customer account.
- **Payment Data**: billing details required to process payment. We do not store full card numbers; payment information is securely handled by Shopify and third‑party payment providers.
- **Automatically‑collected data**: IP address, browser type, device information, website navigation, cookie and analytics data.
- **Marketing Data**: your email preferences, subscription status, feedback, product reviews you submit.

We will **only collect data that is necessary** to operate our store and fulfil our services to you.

2. Why We Use Your Personal Data & Lawful Basis for Processing (UK‑GDPR)Shopify
We process your personal data under the following lawful grounds:

- **Performance of a Contract**: To process, fulfil and ship your orders; handle returns, refunds and customer service related to your purchase.
- **Legitimate Interest**: To improve our website, prevent fraud, secure our store operations, send service‑related notifications about your orders.
- **Consent**: Where you have explicitly opted‑in, we may send you marketing newsletters and promotional emails. You may withdraw your consent at any time.
- **Legal Obligation**: To comply with tax, accounting and applicable UK consumer‑protection laws.

We will **not use your personal data for purposes incompatible with this policy**.

3. Cookies & Tracking Technologies
Our website uses cookies and similar tracking tools. Cookies are small text files stored on your device.

- Necessary cookies: Required for website function, checkout and security, cannot be switched off.
- Analytical & performance cookies: Help us understand visitor behaviour and improve site performance.
- Marketing cookies: Used for targeted advertising and retargeting (only with your consent).

You can manage or reject non‑essential cookies via our cookie banner or your browser settings. Please note that disabling cookies may affect some website features.

4. Who We Share Your Data With
We only share your personal data with third parties where necessary for business operation, and always under appropriate data‑protection safeguards:

- **Shopify**: Our e‑commerce platform provider, for store hosting, order management and payment processing.
- **Payment service providers**: To complete payment transactions.
- **Shipping & fulfilment partners**: To deliver your purchased goods to your delivery address.
- **Analytics & marketing tools**: Google, Meta, Pinterest, only when you have given consent for marketing‑related processing.
- **Regulatory bodies**: Where we are required by UK law to disclose information.

We do **not** sell your personal data to third‑party companies for marketing purposes.

5. International Data Transfers
Some of our service providers process data outside of the United Kingdom. When personal data is transferred overseas, we ensure appropriate safeguards are in place (including standard contractual clauses approved under UK‑GDPR) to protect your personal information.
6. How Long We Retain Your Personal Data
We keep your personal data only for as long as necessary:

- Order‑related data: retained for 7 years to satisfy UK tax and accounting legal requirements.
- Customer account data: kept while your account remains active. If you request account deletion, we will erase your personal data subject to legal retention obligations.
- Marketing‑related contact details: kept until you unsubscribe or withdraw your marketing consent.

7. Your Rights Under UK‑GDPR
If you are located in the United Kingdom, you hold the following data‑subject rights:
8. Right to access: Request a copy of all personal data we hold about you.
9. Right to rectification: Correct inaccurate or incomplete personal information.
10. Right to erasure (“right to be forgotten”): Request deletion of your personal data (where no overriding legal obligation applies).
11. Right to restriction of processing: Request us to suspend processing of your personal data under certain conditions.
12. Right to data portability: Receive your personal data in a machine‑readable format, or request transfer to another controller.
13. Right to object: Object to processing based on legitimate interests or direct marketing.
14. Right to withdraw consent: You may withdraw any previously‑given consent at any time.

To exercise any of these rights, please email us at hello@Noxvelir.shop  We will respond to valid requests within **one calendar month**, as required by UK‑GDPR.

You also retain the right to lodge a complaint with the UK supervisory authority, the **Information Commissioner’s Office (ICO)** if you are unhappy with our handling of your personal data.

8. Data Security
We take appropriate technical and organisational security measures to protect your personal data against loss, unauthorised access, alteration or disclosure. Please note that no internet transmission or electronic storage method is 100% secure.
9. Children’s Privacy
Our website and products are intended for use by persons aged 18 years or older. We do not knowingly collect personal information from children under 18. If you believe we hold data of a child without parental consent, please contact us for immediate removal.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. Any revised version will be published on this page with an updated “Last Updated” date. Continued use of our website after updates means you accept the revised policy.
11. Contact Information
For all privacy‑related enquiries, data‑subject requests, questions regarding this policy:

Brand Name: Noxvelir
Website: www.noxvelir.shop
Email: hello@Noxvelir.shop

Business Address:
South Market Street, Newport, Wales NP20 2AW, United Kingdom

phone：+44 7903 331279

Support Hours (UK Local Time: GMT / BST):
Monday‑Saturday: 9:00 AM – 6:00 PM (GMT / BST)
Sunday: Closed

We aim to respond to customer enquiries within 24‑48 business hours